Return & Exchange Policy - Infinity Overland

Effective Date: January 9, 2026

Return Window

We accept returns within 30 days of the original purchase date. Items must be returned in their original condition to qualify for a refund or exchange.

Return Eligibility Requirements

To be eligible for a return, items must meet ALL of the following conditions:

✓ Unopened packaging (strongly preferred)
✓ Original packaging intact (strongly preferred)
✓ Not installed – Items that have been installed or any installation attempted are NOT eligible for return
✓ All parts and hardware included – Missing components may result in restocking fees
✓ No damage – Items must be in resalable condition

Non-Returnable Items

The following items CANNOT be returned under any circumstances:

Custom fabricated parts made to order
Electrical components and electronics
Items marked “Final Sale” at time of purchase

Restocking Fees

No restocking fee if the item is returned in perfect, resalable condition
Restocking fee will apply if:
- Packaging is damaged or opened
- Parts or hardware are missing
- Item shows signs of installation attempts
- Item is not in resalable condition

Restocking fees are assessed on a case-by-case basis depending on the condition of the returned item.

Return Shipping Costs

Customer is responsible for return shipping costs in the following situations:

Change of mind
Ordered wrong part
No longer needed

We cover return shipping costs only when:

We shipped the wrong item
Item arrived damaged or defective
Manufacturing defect covered under warranty

Important: We recommend using a trackable shipping method for returns. We are not responsible for items lost in return transit.

How to Initiate a Return

Contact us at info@infinityoverland.com with:
- Order number
- Item(s) you wish to return
- Reason for return
- Photos (if claiming damage/defect)
Wait for approval – We will review your request and provide return instructions
Ship the item back to the address provided in our return authorization
Receive confirmation – We will email you once we receive and inspect your return

Refund Processing

Once we receive and inspect your returned item:

Our processing time: 1-2 business days to issue refund
Bank processing time: Additional 3-10 business days (varies by financial institution – we cannot control or guarantee this timeframe)
Refund method: Original payment method OR store credit (your choice)

Store Credit Option: Store credit is issued immediately upon inspection (no bank processing wait) and never expires.

Exchanges

We welcome exchanges! If you received the wrong size, color, or part:

Contact us to arrange an exchange
We will send the correct item once we receive your return
If there is a price difference, we will either:
- Refund the difference (if new item costs less)
- Charge the difference (if new item costs more)

Exchange shipping: We cover shipping on exchanges when the error was on our end. For customer-requested exchanges (wrong size ordered, etc.), customer pays return shipping and we cover shipping of the replacement item.

Damaged or Defective Items

If your item arrives damaged or is defective:

Contact us immediately (preferably within 48 hours of delivery)
Provide photos of the damage/defect and packaging
Choose your resolution:
- Replacement item (we pay shipping)
- Full refund including original shipping costs

We will work with you to resolve the issue as quickly as possible.

Items Lost or Damaged in Return Transit

We highly recommend purchasing tracking and insurance for your return shipment. We are not responsible for items that are lost or damaged while being returned to us. Once a return package is in carrier possession, responsibility transfers to the shipping carrier.