Effective Date: January. 9 2026
Shipping Methods & Carriers
We primarily ship via USPS to ensure reliable delivery at competitive rates. For larger items, we may use alternative carriers to provide the best service for your order.
Domestic Shipping (United States)
Free Shipping
Most products qualify for free standard shipping within the continental United States.
Exceptions:
- Large/Heavy Items: Bumpers and other oversized parts do not qualify for free shipping due to size and weight. Shipping costs will be calculated at checkout based on your location.
- Expedited Shipping: Available at checkout for an additional fee
Processing Time: Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays).
Delivery Time: Standard USPS shipping typically takes 3-7 business days after your order ships, depending on your location.
International Shipping
We ship to select international destinations. International shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Destination country
- Current carrier rates via Shippo
Important Notes for International Orders:
- Delivery times vary by destination (typically 7-21 business days)
- You are responsible for any customs duties, taxes, or fees imposed by your country
- We cannot control customs processing times or fees
Tracking Information
Every shipment includes tracking information. You will receive:
- Email notification when your order ships
- Tracking number to monitor your package
- Delivery confirmation when your package arrives
Shipping Addresses
PO Boxes: We can ship to PO boxes for smaller items
Street Addresses: Preferred for all orders, required for large items
Please ensure your shipping address is accurate and complete. We are not responsible for packages sent to incorrect addresses provided by the customer.
Local Pickup
Local pickup is available in Reno, Nevada. Select “Local Pickup” at checkout and we will contact you to arrange a pickup time.
Lost or Damaged Packages
We take great care in packaging your order. If your package is lost or damaged in transit:
- Contact us immediately with your order number and details
- We will work with the carrier to file a claim
- You choose: replacement item or full refund
Please inspect your package upon delivery. If the box appears damaged, note it with the carrier and take photos before opening.
Order Issues
If you have any questions about your shipment or need to make changes to your order:
- Before it ships: Contact us immediately – we may be able to modify your order
- After it ships: We cannot redirect packages once they’re in transit
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or refusal of delivery:
- You will be responsible for reshipping costs
- Refunds will be issued minus original shipping costs (for non-free shipping orders)
Holiday & Peak Season Delays
During peak seasons (Black Friday, holidays, etc.), processing and delivery times may be extended. We will communicate any expected delays via email.
Contact Us
Questions about shipping? Contact us at:
Infinity Overland
Email: info@infinityoverland.com
